Frequently Asked Questions

Reshape Reviews helps businesses build trust, visibility, and customer confidence through authentic Google reviews. We provide a calm, compliant system that makes it easier for real customers to share their genuine experiences — strengthening your reputation over time.

We simplify review collection using automated email and SMS messages, sent at the right time in the customer journey. You provide your customer contacts, and we handle the setup, messaging, and delivery — with clear reporting and ongoing support.

Yes. Every review comes from a real customer. We do not sell, fabricate, or incentivise reviews. Our system simply makes it easier for satisfied customers to share honest feedback.

Absolutely. Reshape Reviews is built to follow Google’s guidelines. We do not use review gating, suppression, incentives, or artificial manipulation. Our approach is designed to protect your long-term reputation.

Once you upload a list of recent customers, we send personalised email and/or SMS messages inviting them to leave a Google review. Messages are timed to encourage genuine responses and include a direct link for simplicity.

Yes. You remain in control of who is contacted. Customer lists can be uploaded manually, and supported integrations may be used where available. Review requests should only be sent to customers you have a legitimate business relationship with.

Our current focus is Google reviews, as they have the greatest impact on visibility and trust for most businesses. We may explore additional platforms in the future, but Google remains our primary priority.

Yes. We provide guidance, alerts, and response templates to help you reply professionally to reviews, including critical feedback. Our goal is to help you handle issues calmly and protect your reputation.

We work with a wide range of businesses, including trades, healthcare, hospitality, professional services, automotive, and other local service providers. Our system is suitable for single-location businesses and growing teams alike.

Many clients begin receiving new reviews shortly after launching their first requests. Results vary depending on customer volume and response rates, but consistent use leads to steady, long-term improvement.

Reshape Reviews costs £95 per month and includes up to 100 review requests per billing cycle. There are no long-term contracts, and you can cancel at any time.

A review request is a single outbound message sent by email or SMS inviting a customer to leave a Google review. Your monthly allowance resets each billing cycle, and unused requests do not roll over.

No. Reshape Reviews is a month-to-month service. You can cancel at any time before your next billing cycle.

Simply get in touch. We’ll help you onboard, configure your review requests, and get started smoothly.