Privacy Policy

Effective Date: May 2, 2025
Last Updated: January 18, 2026

UK GDPR No data selling B2B service

At Reshape Reviews, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website and services. By using our website or services, you agree to the practices described below.

1. Who We Are

Reshape Reviews helps businesses build trust and visibility through authentic Google reviews.

Website: https://www.reshapereviews.com

Under UK GDPR, we act as:

  • Data Controller for individuals who contact us or subscribe to our services
  • Data Processor for customer data uploaded by our clients

2. Information We Collect

  • Contact Information: name, email address, phone number, business details
  • Account Information: login details and subscription status
  • Uploaded Customer Data: contact lists used to send review requests on behalf of clients
  • Billing Data: managed securely by Stripe (we do not store full card details)
  • Usage Data: IP address, browser type, pages visited, and interactions
  • Cookies and tracking technologies (see Section 9)

Review Requests: Our subscription service is designed for compliant, responsible sending. Your plan includes up to 100 review requests per billing month. A “review request” is a single outbound message (email or SMS) inviting a customer to leave a Google review.

3. How We Use Personal Data

We use personal data to:

  • Provide, personalise, and improve our services
  • Send review request communications on behalf of clients
  • Communicate important updates and support information
  • Comply with legal and anti-fraud obligations

All messaging is intended to comply with UK GDPR and PECR requirements and should only be sent to customers with a legitimate business relationship.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Consent (where required)
  • Performance of a contract (to deliver services you request)
  • Legitimate interests (e.g. operating and improving our services, analytics, fraud prevention)
  • Legal obligations (where we must comply with law)

5. Data Sharing and Third-Party Services

We do not sell personal data. We may share information with trusted third parties only where necessary to operate our services, including:

  • Stripe for secure subscription billing
  • Email delivery and logging providers (e.g. SendWP)
  • CRM and automation platforms used to deliver the service (e.g. GoHighLevel)
  • SMS and email sending infrastructure required to send review requests
  • Hosting, security, and analytics providers
  • Authorities where required by law

Where third parties process personal data on our behalf, they are required to maintain appropriate security and GDPR-compliant safeguards.

6. Security

We use technical and organisational measures to protect personal information. No digital system is completely secure, but we work to maintain a high level of protection appropriate to the nature of the data we process.

7. Data Retention

We retain information only as long as necessary for legitimate business purposes or legal requirements. Uploaded customer data may be deleted upon request or cancellation of services, subject to reasonable retention for legal, accounting, or dispute-resolution purposes.

8. Individual Rights

Under UK GDPR, you may have the right to:

  • Access personal data we hold
  • Request correction or deletion
  • Withdraw consent (where applicable)
  • Object to or restrict processing
  • Request data portability
  • Lodge a complaint with the ICO (UK)

Requests may be sent to support@reshapereviews.com

9. Cookies and Tracking

We use cookies to improve site functionality and user experience. You can manage cookie settings through your browser or consent banner (where applicable).

10. Marketing Communications

We send marketing communications only where we have valid consent or another lawful basis (such as legitimate interest where appropriate). You may opt out at any time using the unsubscribe option provided or by contacting us.

11. Third-Party Links

Our website may include links to other sites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before submitting personal information.

12. Children’s Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this policy from time to time. Updates will be shown with a revised effective date or “Last Updated” date.

14. Contact Us

Reshape Reviews

Email: support@reshapereviews.com

Website: https://www.reshapereviews.com

We appreciate your trust in Reshape Reviews and aim to handle personal data calmly, transparently, and responsibly.